Add A Mobile Phone Number To Receive SMS Notifications

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Mobile phone numbers can be added to a user’s contact information so that they can receive SMS notifications.

Note: SMS (text notifications) is only available in the United States and Canada. It is recommended to use push notifications for accounts outside the United States and Canada.

To add a mobile phone number to a user’s contact information:

  1. Log into your customer account.
  2. Click Users
  3. Click Edit for the user to edit. If the user is not listed, click Add User to add a new user. 
  4. Verify User Information is correct.
  5. In Contact Information, click + Add.
  6. Click Mobile Number (SMS).
  7. Enter the user’s phone number, select the country of the phone number, and select the phone’s cellular provider.
  8. Click Save.

    Note: If you do not have the option to save, you may not have the required login permissions. If you are not seeing the preceding options to add a mobile number, contact your service provider.

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