Add Or Change A Duress Code Remotely

A duress code is used instead of the regular arming or disarming code to trigger a duress alarm in order to indicate a possible hostage situation. Duress codes can be managed remotely using the website or app.

Note: If you are not able to add a duress code remotely, contact your service provider, as this feature requires specific permission.

Add a duress code remotely 

To add a duress code using the website: 

1. Log into the website.
2. Click Users.
3. Click to expand More.
4. Click Add Duress User.
5. In Duress Code Name, enter a name for the duress code.
6. Click Create. 
7. In Access Code, enter the desired user code. 
   • A new access code can also be generated by clicking Generate Code. 
8. Click to select which devices and features the user will have access to. 
9. Click Save. 

To add a duress code using the app: 

1. Log into the app. 
2. Tap .
3. Tap Users.
4. Tap to expand More.
5. In More Options, tap Add Duress User. 
6. In the Duress Code Name field, enter the name of the duress code. 
7. Tap Save.
8. Tap the access code field.

   
    

9. In Access Code, enter the desired duress code. 
10. In Devices Access, select the panels to apply the duress code to. 
11. Tap Save.

Change a duress code remotely

To change the duress code using the website:  

1. Log into the website.
2. Click Users.
3. On the duress code, click .
4. Click .
5. Click the access code field.

   
    

6. In Access Code, enter the duress code information as desired. 
7. Click Save.

To change the duress code using the app:  

1. Log into the app. 
2. Tap .
3. Tap Users.
4. On the duress code, tap .
5. Tap .
6. Tap the access code field.

   
    

7. In Access Code, update the duress code as desired. 
8. Tap Save.