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Home > Account Management > General

  • Alert 360 Video Software
  • Can I cancel my service by sending an email?
  • Do I need a permit for my alarm system?
  • Do you have a no-contract term option?
  • Do you provide insurance certificates for my homeowners insurance?
  • Do you record my calls?
  • How do I cancel my service?
  • How do I get a new W9?
  • How do I get another yard sign or window decal?
  • How is my homeowners insurance discount impacted if I cancel my service?
  • How quickly will authorities arrive after you dispatch them?
  • I am active military and being deployed/moved; Will I be responsible for the remainder of my contract?
  • I am not happy with the system I currently have through another company. Can I switch to Alert 360?
  • I bought a house that already has a security system in it. Can you monitor it?
  • I have friends who want an alarm system. Do you have a referral program?
  • If my alarm system is not armed, will my smoke detectors still send signals?
  • Is the monitoring center UL listed?
  • My home was not pre-wired for a security system, and I don’t want to see wiring throughout my house. Can you help?
  • What are your hours of operation?
  • What if I am moving?
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