In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. When the monitoring station calls, you will be asked to provide their verbal passcode to verify their identity, confirm if the alarm is valid, and cancel it if it is a false alarm. Only providing the correct passcode can cancel a false alarm. If the wrong passcode is provided, authorities will be dispatched.

Emergency contact information (e.g., Location [Premise] phone numbers, verbal passcodes, contact lists, and per-contact passcodes) can be modified using the website and app.

Important: This feature is only available if it is supported by the selected monitoring station and enabled by your service provider.

To change the verbal passcode using the website:

1. Log into the website.
2. Click Settings.
3. Click Monitoring Station.
4. Enter the desired passcode in the Verbal Passcode field.
5. Re-enter the same password in the Confirm Verbal Passcode field. These must match in order to be saved.

   
    

6. Click Update.

To change the verbal passcode using app:

1. Log into the app. 
2. Tap .
3. Tap Monitoring Settings. 
4. Tap Update Verbal Passcode. 

   
    

5. Tap Confirm. 

   
    

6. Enter the desired passcode in the Verbal Passcode field.
7. Re-enter the same password in the Confirm Verbal Passcode field. These must match in order to be saved.

   
    

8. Tap Done.