If you are unable to find an answer to your question in the Knowledge Base, you can contact your service provider for further assistance.

Contacting your service provider

You can find your service provider’s contact information on the website and app in their respective support sections, or on the Login Help page.

Note: Your service provider’s contact information is often on your yard signs/window stickers or your billing statements if you cannot locate it online.

To contact your service provider using the website:

1. Log into the website with your customer account.
2. Click .
3. Click either Support Center or Contact Us.

   
    

4. Provide the requested information in a ticket or use the provided contact information to contact your service provider

To contact your service provider using the app:

1. Log into the app with your customer account.
2. Tap .
3. Tap Support.

   
    

4. Tap Contact Support.
5. Provide the requested information in a ticket or use the provided contact information to contact your service provider

To look up your service provider by name using the website login help:

1. Refer to the Alarm.com website.
2. If you are currently logged into your account, log out.
3. Click Login, but do not log in.
4. Click Login Help.

   

5. Click to expand I need more help.
6. In the Enter your provider’s name field, enter your service provider’s name.

   
    

7. Click to select your service provider from the results to see their contact information.

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