Create A System Event Notification

A system event notification notifies users of important security and property management concerns, such as low battery or malfunctions.

Types of system events included

The following are the types of system events that may be included in the notification. 

Note: Depending on what is associated with your system, some events may not appear. For more information, contact your service provider. 

Urgent events

• System is unable to arm
• My panel is not communicating
• My property loses power
• A sensor was bypassed
• A device is in malfunction
• Someone tries to tamper with a device

Important events 

• A garage or door lock can’t be secured
• A device is temporarily disabled
• A device has low battery
• A device is not responding
• Video upload limit reaches 50%, 90% and 100%
• The image sensor upload limit has been reached 

Other events 

• A locked keypad is disabled after multiple invalid code entries
• Power is restored to my property
• A new device or sensor is added to the system
• Someone successfully logs into system
• Someone unsuccessfully tried to log into system

To create a system event notification using the website:

1. Log into the website.
2. Click Notifications.
3. Click + New Notification.
4. Click System Event.
5. Name the new notification rule.
6. In Urgent, click to select any concerns to be notified about.
7. In Important, click to select any concerns to be notified about.
8. In Other, click to select any concerns to be notified about.
9. Click + Add Recipient. 
10. In the Address book, click to select the recipients to be notified, or click + New to add a new Address Book recipients.
11. Click Close.
12. Verify the notification is configured with the correct settings.
13. Click Save.

To create a system event notification using the app:

1. Log into the app.
2. Tap .
3. Tap Notifications.
4. Tap .
5. In Create Your Own, tap System Event.
6. Name the new notification rule.
7. In Urgent, tap to select any concerns to be notified about.
8. In Important, tap to select any concerns to be notified about.
9. In Other, tap to select any concerns to be notified about.
10. To choose notification recipients, tap + Add Recipient.
11. In the Address book, tap to select the recipients to be notified, or tap + Add Contact to add a new Address Book recipients.
12. Tap Close.
13. Verify the notification is configured with the correct settings.
14. Tap Save.