View A Door Lock’s Battery Status

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View A Door Lock’s Battery Status

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The battery status of a door lock can be viewed from the website.

To view a door lock’s battery status using the website: 

  1. Log into your customer account.
  2. In the Locks card, click Details.
    Lock card with details icon outlined.png
  3. Mouse over  Battery icon (customer website).png for the remaining battery life percentage.
    Locks page battery icon.png

Note: Low Battery displays when the lock’s battery percentage is below 30-40% (depending on lock model).

If you have a low battery or the lock is showing as malfunction/offline, contact your service provider. 


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