View Onboard Recordings From a Camera Using Smart View

Onboard recording stores video locally at the camera using an SD card. Smart View lets users view that footage at any time using the Customer Website or app. For more information about Onboard Recording configuration, see Onboard Recording with Smart View for video devices.

Note: The recorded video on the SD card is encrypted and can only be viewed while it is inside the camera.

To view Smart View using the Customer Website:

1. Log into the Customer Website.
2. Click Video.
3. Click Onboard Timeline.
4. Using the video device dropdown menu, select the desired device to play back.
5. Click to stream the device’s recorded video.

Basic controls using the Customer website

• Click to skip forward 30 seconds.
• Click to skip backward 30 seconds.
• Using the Speed dropdown menu, select the desired playback speed.
• Click Hour or Day to adjust the timeline scale.
• Click to skip ahead by the selected timeline scale.
• Click to skip back by the selected timeline scale.
• To select a specific playback date:
  1. Click .
  2. Click to select the desired date and time.
  3. Click Apply.

To adjust timeline event filters using the Customer website:

1. Next to Activity, click .
2. Using the available dropdown menus, select the desired event filters.
3. Click Apply.

To view Smart View using the Customer app:

1. Log into the Customer app.
2. Tap .
3. Tap .
4. Tap 24/7.
5. Tap .

Basic controls using the Customer app

• Tap  to skip forward 30 seconds.
• Tap  to skip backward 30 seconds.
• Tap 1X to cycle through the available playback speeds.
• Tap to skip ahead by the selected timeline scale.
• Tap to skip back by the selected timeline scale.
• To select a specific playback date:
  1. Tap .
  2. In Start date and time, tap or scroll to select the desired date and time.
  3. In Timeline scale, tap to select the desired timeline scale.
  4. Tap Done.

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