What Can I Do If I Can’t Find The Password Reset Email?

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What Can I Do If I Can’t Find The Password Reset Email?

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When resetting your password, a temporary password will be emailed to the email address associated with the login.

If the password reset email cannot be found after resetting the password: 

  1. Verify the correct login name is being used.
    • To do this, request the login name by entering the associated email address on the Login Help, then checking the Login Name recovery email.
  2. Verify the correct email address is being used.
  3. Verify the email was not placed into a folder other than the inbox (e.g., spam, junk, Promotions, receipts, etc.).
    • Run a search in the spam/junk folder (as these results do not populate during inbox searches) for words like password, reset, or notifications@alarm.com (or service provider’s custom “from address”).
  4. Verify the email was not placed into another folder via a filter or rule.
    • Rules and filters may not be able to be managed or seen on mobile or app views. To avoid this issue, access the email account via a computer.
  5. Verify the blocked sender list does not include the Alarm.com domain.
  6. Verify the inbox is not full, and other emails can be received.
  7. If the email account is a private email address (i.e., not public like Gmail or Yahoo), verify there is no firewall or email filtering.
    • For more information, contact the email host’s IT professional. Additional tests can be conducted by changing the email address to a more popular email service like Hotmail, Gmail, or Yahoo, etc., then requesting the password reset again.
  8. Contact the email provider for more troubleshooting steps regarding missing email.
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