Why Does Live Video Appear Dark When Attempting To View On The Website Or App?

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If live video appears dark when attempting to view on the website or app:

  1. Verify that the camera lens is free of dust and smudges.
  2. Verify the display is not causing the darkness; try live video on another device.
  3. Adjust the Video Device Image settings.
    • If changing the Video Device Image settings washes out the image, try changing the positioning or angle of the camera so exposure is more desirable.

      Example: If the camera is placed in a dark room facing outside, bright sunlight may cause the camera to adjust its exposure to dark areas and, as a result, render the image too dark. Attempt to include more of the dark area in the view to lessen exposure-related issues

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