How Can We Help?
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Alarm.com System Users
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Alarm.com Web & App Users
- Add A Mobile Phone Number To Receive SMS Notifications
- Add The Alarm.com Widget For Android
- Add The Alarm.com Widget To The Today View In iOS
- App Settings Transfer
- Can I Create Multiple Logins For My Account?
- Can Logins Have Access To Only Specific System Partitions?
- Change A Login Name
- Change A Phone Number
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Billing
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Customer Portal & Bill Pay
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General
- Add A Mobile Phone Number To Receive SMS Notifications
- Add The Alarm.com Widget For Android
- Add The Alarm.com Widget To The Today View In iOS
- Add user codes to a 2GIG EDGE
- Alarm.com Skill - Enable Two Factor Authentication
- App Settings Transfer
- Can I Add User Codes Through The Customer Mobile Application?
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Image Sensor
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Locks
- August Smart Lock Pro - Battery Replacement
- Kwikset 910 Deadbolt (SmartCode Deadbolt 99100) - Battery Replacement
- Kwikset 912 Lever Lock (SmartCode Lever 99120) - Battery Replacement
- Kwikset 914 Deadbolt - Battery Replacement
- Kwikset 916 Touchscreen Deadbolt - Battery Replacement
- Schlage BE468 Touchscreen Deadbolt - Battery Replacement
- Schlage BE469 Touchscreen Deadbolt - Battery Replacement
- Schlage Z-Wave Deadbolt (BE369) [Legacy] - Battery Replacement
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Panels
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Thermostats
- 2GIG Z-Wave Thermostat (CT-100) - Battery Replacement
- 2GIG Z-Wave Thermostat (CT30e) - Battery Replacement
- Alarm.com Smart Thermostat (ADC-T2000) - Battery Replacement
- Alarm.com Smart Thermostat (ADC-T3000) - Battery Replacement
- Alarm.com Temperature Sensor - Battery Replacement
- GE/UTC Z-Wave Thermostat (GE IS-ZW-TSTAT-100) - Battery Replacement
- GoControl Thermostat (GC-TBZ48) - Battery Replacement
- Honeywell T6 Pro Z-Wave Programmable Thermostat - Battery Replacement
- 2GIG EDGE - Battery Replacement
- 2GIG GC2e - Battery Replacement
- 2GIG GC3 Panel - Battery Replacement
- 2GIG GC3e Panel - Battery Replacement
- 2GIG GoControl - Battery Replacement
- 2GIG Z-Wave Thermostat (CT-100) - Battery Replacement
- 2GIG Z-Wave Thermostat (CT30e) - Battery Replacement
- Alarm.com Smart Thermostat (ADC-T2000) - Battery Replacement
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Garage Doors
- Add A New LiftMaster Garage Door Device
- Can I Mute The Beeping Sound Made By The Garage Door Operator When Closing?
- Can I View Garage Door State And Open Or Close The Garage Door From The Security Panel?
- Can User Codes On The Garage Door Keypad Be Synchronized With Alarm.com?
- Create/Edit A Garage Left Open Notification
- Create/Edit A Garage Open Or Garage Close Notification
- Garage Door Opener Is In Malfunction
- Open/Close A Garage Door
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Lights
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Locks
- Add/Delete A User Code From A Door Lock
- Create/Edit A Door Lock Lock/Unlock Notification
- Create/Edit A Door Lock Low Battery Notification
- Create/Edit A Lock Left Unlocked Notification
- Lock Is In Malfunction
- Lock/Unlock A Door Lock
- View A Door Lock's Battery Status
- What Do I Do If Lock User Codes Are Not Working?
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Rules
- Create A Fire-Triggered Unlocking Automation Rule
- Create An Event-Triggered Garage Door Automation Rule
- Create An Event-Triggered Security System Automation Rule
- Create An Event-Triggered Water Valve Automation Rule
- Create/Edit An Event-Triggered Automation Rule
- Create/Edit An Event-Triggered Light Automation Rule
- Create/Edit An Event-Triggered Lock Automation Rule
- What Kind Of Rules Can I Set Up With My Locks?
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Scenes
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Thermostats
- Change SmartAway Thermostat Schedule Settings
- Change The Name Of A Thermostat
- Change The Temperature Display On The Smart Thermostat To Celsius Or Fahrenheit
- Change The Thermostat Mode
- Change The Thermostat Setpoint
- Change Thermostat Cool Setpoint Control Settings
- Change Thermostat Heat Setpoint Control Setting
- Change Thermostat Overshoot Settings
- Add A New LiftMaster Garage Door Device
- Add/Delete A User Code From A Door Lock
- Can I Mute The Beeping Sound Made By The Garage Door Operator When Closing?
- Can I View Garage Door State And Open Or Close The Garage Door From The Security Panel?
- Can User Codes On The Garage Door Keypad Be Synchronized With Alarm.com?
- Change SmartAway Thermostat Schedule Settings
- Change The Name Of A Light
- Change The Name Of A Thermostat
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Bluetooth Disarming
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Geo-Devices
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Geo-Fences
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Geo-Services
- Configure Geo-Services
- Create/Edit A Geo Service Light Automation Rule
- Create/Edit A Geo Service Lock Reminder
- Create/Edit A Geo Service Pause Video Recording Rule
- Create/Edit A Geo Service Sensor Reminder
- Create/Edit A Geo Service Thermostat Override Rule
- Geo Service Device Is Malfunctioning
- Troubleshooting Geo-Services
- Add A New Geo-Device
- Configure Bluetooth disarming on the 2GIG EDGE
- Configure Geo-Services
- Create/Edit A Geo Service Light Automation Rule
- Create/Edit A Geo Service Lock Reminder
- Create/Edit A Geo Service Pause Video Recording Rule
- Create/Edit A Geo Service Sensor Reminder
- Create/Edit A Geo Service Thermostat Override Rule
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Monitoring Center
- Do I need a permit for my alarm system?
- Do you record my calls?
- How do I know my system is being monitored?
- How do I update my call list or contact list?
- How quickly will authorities arrive after you dispatch them?
- I accidentally tripped my alarm. What do I do?
- I bought a house that already has a security system in it. Can you monitor it?
- I live in Texas. How fast does my alarm system send signals?
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Notifications
- Can I Choose Which Sounds Play When Push Notifications Are Received?
- Configure Critical Alert Notifications
- Configure Notification Recipients
- Configure Severe Weather Alert Notifications
- Configure Unexpected Activity Alert Notifications
- Create A Sensor Activity Notification
- Create A System Event Notification
- Create An Alarm Notification
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System History
- Export The System Activity History
- View The System Activity History
- View Which User Sent Remote Commands To The System
- Why Are Sensors Sometimes Combined As An Open/Closed Event And Sometimes Separate In The Activity History?
- Why Does The System Activity History Say That Someone Else Armed Or Disarmed The Security Panel?
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System Usage
- Add The Alarm.com Complication To The Apple Watch
- Arm the Security System Remotely
- Cancel Or Verify Alarms Using The App
- Central Station Monitoring Settings
- Change A Partition Name
- Change A Sensor Name Remotely
- Change The Monitoring Station Emergency Contact Information
- Change The Monitoring Station Location Phone Number
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Technical Questions
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Tech Minutes
- Alert 360 Video Software
- How do I know my system is being monitored?
- How do I set up my Alert 360 Lite system?
- How do I setup my Alert 360 system?
- How do I update my call list or contact list?
- I understand about burglary, fire and medical signals, but do you call about other signals?
- If my alarm system is not armed, will my smoke detectors still send signals?
- Is there another way you can check to see if my system is communicating?
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User Manuals
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Apex
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Bosch-Radionics
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Brinks
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Caddx
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Cameras
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Connected Products
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DMP
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Door Locks
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DSC
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ELK
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FBI
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First Alert
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Honeywell-Ademco
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IEI Maglock
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Interactive Technologies, Inc
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Interlogix
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Moose
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Napco
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Nortek Security & Control
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Qolsys
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Safewatch
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Thermostats
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Touch Panels
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- Add The Alarm.com Complication To The Apple Watch
- Arm the Security System Remotely
- Can I Choose Which Sounds Play When Push Notifications Are Received?
- Cancel Or Verify Alarms Using The App
- Car Connector (ADC-3035L) - Installation Guide
- Central Station Monitoring Settings
- Change A Partition Name
- Change A Sensor Name Remotely
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Fire TV and Apple TV
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Live Video
- Can The Pan/Tilt Cameras Be Set To Do A Guard Tour (a Continuous Pan/Tilt Of The Area)?
- Change The Layout Of The Live Video Page
- Create/Edit A Camera Group
- How Can I Reorganize The Video Devices On The Website And App?
- How Do I Give A User Access To Only View Live Or Saved Video?
- How Does Alarm.com Encrypt Its Video Service For User Privacy?
- How Many Users Can View The Live Video Stream Simultaneously?
- How Many Video Devices Can A User View At Once?
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Panel Streaming
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Recording Video
- Are Duress Alarm Events Covered By Alarm Triggered Video Recording Rules?
- Associate A Camera With An SVR
- Check Video Usage
- Create A Doorbell Call Notification
- Create A Video Callout Notification
- Create A Wired Input/Output Recording Rule
- Create an Onboard Recording Schedule
- Create/Edit A Doorbell Call Recording Rule
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Saved Video
- Can Deleted Video Clips Be Recovered?
- Change Saved Video Resolution, Image Quality, Or Framerate
- Change Saved Video View Layout
- Change The Number Of Days To Keep Video Clips Before Deletion
- Delete A Video Clip
- Download A Video Clip
- Download Saved Video From An SVR
- How Can I Delete Video From The Stream Video Recorder (SVR)?
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Video Settings
- ADC-VDB770 User Experience
- Adjust How Long To Request Clip Uploads During An Alarm
- Adjust The Camera Triggered Clip Length
- Can Alarm.com Video Devices Be Configured With A Static IP Address?
- Change A Camera's Brightness, Contrast, Saturation, Sharpness, Exposure, Or Night Vision Sensitivity
- Change A Camera's Live Video Image Quality
- Change A Camera's Video Analytics Settings
- Change A Camera's Video Motion Detection Settings
- ADC-VDB770 User Experience
- Adjust How Long To Request Clip Uploads During An Alarm
- Adjust The Camera Triggered Clip Length
- Are Duress Alarm Events Covered By Alarm Triggered Video Recording Rules?
- Associate A Camera With An SVR
- Can Alarm.com Video Devices Be Configured With A Static IP Address?
- Can Deleted Video Clips Be Recovered?
- Can The Pan/Tilt Cameras Be Set To Do A Guard Tour (a Continuous Pan/Tilt Of The Area)?